Terms of Service

1.About these terms

These terms cover orders placed with PhoneX Services at 3951 SW 41st St, West Park, FL 33023, United States. Placing an order means you accept them. If something here does not work for you, call us on (805) 409-9882 before ordering rather than after.

2.Test phase

This site is currently a demonstration. Orders placed through the checkout are acknowledged on screen but are not recorded, not charged and not fulfilled. Nothing you submit creates a binding contract while this notice is here.

For a real order, call us and we will take it over the phone.

3.What we make

Every cover is manufactured after you order it, cut for the single phone model you selected, in the finish and colour you chose.

Wood and leather are natural materials. Grain, tone and markings vary from cover to cover, and that variation is a feature of the material rather than a fault. Photographs on this site show representative examples, not the exact panel you will receive.

4.Engraving

Engraving is limited to 18 characters and costs an additional charge shown at checkout. We engrave exactly what you type, including spelling, spacing and capitalisation, so please check it carefully in the live preview before adding to your cart.

We will refuse and refund any engraving that is unlawful, hateful, threatening, or that infringes somebody else's trade mark or copyright. We will call you before cancelling.

5.Prices and payment

All prices are in US dollars and include the cover, the finish and any engraving you added. Delivery is $4.99, or free on orders over $60.00.

Online card payment is currently under maintenance and cannot be selected. Cash on delivery is the only payment method available: you pay the driver in full when the parcel is handed over. Please have the exact amount where possible, as drivers carry limited change.

We may refuse or cancel an order if a price has been listed in obvious error. If that happens we will contact you first.

6.Making and delivery times

Most covers take two to four working days in the workshop, plus delivery time. Foldable models and leather finishes can take a little longer. Any timescale we give is an estimate and not a guarantee.

Someone must be available at the delivery address to accept the parcel and pay. If nobody is there, the driver will attempt contact on the number you gave us and re-attempt once.

7.Returns and cancellations

You can cancel any order free of charge before it enters production. Call us as soon as possible and we will confirm whether it has started.

• Plain covers with no engraving may be returned within 14 days of delivery, unused and in their original packaging, for a full refund of the item price.
• Engraved covers are personalised goods made to your specification and cannot be returned or refunded unless faulty.
• Faulty or wrongly made covers are replaced or refunded in full, engraved or not. Send us a photograph and we will arrange it.
• Return shipping is on us for faults and on you for changes of mind.

8.Fit and compatibility

It is your responsibility to select the correct phone model at checkout. A cover cut for one model will not fit another, and a cover ordered for the wrong phone is treated as a change of mind rather than a fault.

If you are unsure which model you have, bring the phone to the counter or call us and we will help you work it out.

9.Liability

Our covers add protection but do not make a phone indestructible. We are not liable for damage to a device, for loss of data, or for any indirect or consequential loss. Our liability for any order is limited to the amount you paid for that order.

Nothing in these terms limits liability that cannot be limited by law.

10.Governing law

These terms are governed by the laws of the State of Florida, and any dispute will be handled by the courts of Broward County.